How your complaint will be handled

You will need to sign a consent form enabling the complaints team to access your records.

The purposes for which your personally identifiable information will be used is strictly for the processing of your complaint. This may include passing relevant information to a service provider in order that they can provide appropriate responses and comments on the circumstances set out in your complaint.

Your information may be anonymised for the purposes of monitoring the complaints process or improving service quality.  If identifiable data is needed for other purposes then your consent will be sought unless there is another legal basis on which this information is required to be used.

To avoid any delay in processing your complaint you can, please download and complete the relevant consent form and equality monitoring form and send it to the Complaints team at the address above to provide consent for NHS Warwickshire North CCG to start processing your complaint.

How long will it take to respond to my complaint?

We will always aim to respond to your complaint within 25 working days of receiving consent.  Wherever possible you should try and speak to someone about your complaint as soon as the event occurs.

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