You said, we did

Below are some quick snapshots of how involving patients and the public has influenced commissioning work.


  • At our AGM in 2018, a number of patients raised the importance of dementia support for carers
  • This led to the creation of the Dementia Carers and Reference Group, which supports co-production and development of ideas to improve post-diagnostic care for carers of those with dementia and for people with dementia
  • By consulting and engaging with carers and former carers the CCG ensured that it listened to a group of residents who are not often heard
  • Following the initial meetings the CCG is working closely with Warwickshire County Council and other providers to put in place the support that residents have asked for
  • Red more about the Dementia engagement here

Stroke reconfiguration

  • Significant engagement with patients and the public helped identify some gaps in our proposals, specifically around transport, rehabilitation and workforce, which people felt were critical to any proposed changes to the way stroke services are delivered
  • The proposals were revised significantly to place more focus on these issues
  • Read more about the stroke reconfiguration engagement here

Maternity and paediatrics

  • Over 1000 people provided feedback on maternity and paediatrics through a specific engagement programme and our commissioning intentions
  • This feedback was used to draft a set of "desirable criteria" (i.e. "what's important to me") and an outcomes framework ("what I'd like to see)
  • This feedback is being shared with providers of maternity and paediatrics services, who will use it to ensure the services meet the complex and varied needs of mothers, mothers to be, families and carers
  • Read more about this ongoing piece of work here

Below is a list of other pieces of work where we have delivered change based on what our patients tell us. If there is anything you want to raise, please do contact us at



You Said

We Did

Phlebotomy services

You were concerned about a lack of local provision for phlebotomy services, especially within North Warwickshire.

We met with University Hospitals of Coventry and Wawrwickshire Pathology network, George Eliot Hospital Patient Advisory Forum and North Warwickshire Borough Council, and established new clinics to bring service back to original capacity. We issued a press release issued to raise awareness of the services available and informed Healthwatch so that they could also raise awareness.

Discharge from hospital

You were concerned that patients were being discharged from hospital without their required medication due to discharge taking place outside of hospital pharmacy opening hours.

We have worked with George Eliot Hospital to improve the discharge process so that patients are discharged earlier in the day in order to get prescriptions before they leave hospital.

Patient and carer support groups

You wanted a way to share your knowledge of local support groups amongst other Patient Particpation Groups.

We developed an area where Patient Group Forum members could share information on groups via their online discussion forum. We also promoted Healthwatch Warwickshire’s Directory of Health and Social Care Services.

Dementia carer network

You said that it would be useful to develop a network of expert carers within local GP Practices who would be prepared to support carers of newly diagnosed dementia patients.

We brought the issue to the Patient Group Forum and through this group each individual Patient Participation Group is now looking at how this could be established within their own practice.

Reporting times for radiology

You were concerned about delays in getting x-ray results back to GPs.

We challenged George Eliot Hospital about the time taken to report results, and have worked with the trust to reduce delays.

Future of George Eliot Hospital

You were concerned about the future of the George Eliot Hospital and the impact on services of a new strategic partner for the trust.

We arranged for Glen Burley to attend the Patient Group Forum meeting in September 2018 to answer questions from local Patient Participation Groups.

111 services

An Urdu speaking community group told us they did not understand how to use the 111 service and asked for information in Urdu.

We gave the group information on 111 services and how to use the service, including a leaflet in Urdu.


Developing our Vision for Quality strategy: cardiovascular disease

You said that the whole system needed looking at around heart failure, including rehabilitation.

We have set up a cardiovascular disease project board which includes a patient representative. The board will look at the design of the whole pathway for patients with heart failure.

BME health awareness

You said that you wanted us to work together to raise awareness around issues that were of particular concern to BME communities.

We have worked with community leaders, Public Health, practice managers and EQuIP (Equality and Inclusion Partnership) to plan a health awareness event to address the issues of particular concern to our BME communities.

Social media

Younger people’s groups told us that they preferred to receive information through social media and be able to complete surveys on line.

We have promoted information through Twitter and developed a patient feedback survey that could be completed both online and in paper format.

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